Privacy Policy

Effective Date: 01.06.25

Big Boy Business (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, use our services, or visit our website.

1. Who We Are

We are Big Boy Business, a social media management agency based in the United Kingdom. 

We are the data controller for the purposes of UK data protection law.

If you have any questions about this Privacy Policy or your data, you can contact us at: support@bigboybusiness.co.uk

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: name, job title, company name.
• Contact Data: email address, phone number, postal address.
• Account Data: login details for social media platforms (provided by you).
• Payment Data: billing address, payment  details (processed securely through third-party providers).
• Marketing Data: preferences for receiving updates, newsletters, or promotional content.
• Usage Data: information about how you interact with our website, emails, or campaigns (via cookies and analytics).

3. How We Use Your Information

We use your data to:

• Provide and manage our social media management services.
• Communicate with you regarding projects, enquiries, or support.
• Process payments and maintain billing records.
• Improve our services, website, and customer experience.
• Send you updates, news, or marketing material (if you opt-in).
• Comply with legal, regulatory, or contractual obligations.

We will not sell or rent your personal information to third parties.

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity – to provide services you request.
• Legal obligation – to comply with applicable laws and regulations.
• Legitimate interests – to improve services and grow our business.
• Consent – for marketing communications (you can withdraw anytime).

5. Sharing Your Information

We may share your information with trusted third parties, such as:

• Payment processors (e.g., Stripe, PayPal).
• Cloud hosting and IT service providers.
• Social media platforms, where you authorise access.
• Professional advisors (legal, accountants, compliance).

We ensure all third parties comply with UK GDPR requirements.

6. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses or adequacy decisions).

7. Data Retention

We will only keep your data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have rights including:

• Access – to request a copy of the data we hold about you.
• Correction – to update incomplete or inaccurate data.
• Erasure – to request deletion of your data.
• Restriction – to limit how your data is used.
• Data portability – to transfer your data to another provider.
• Objection – to processing for direct marketing or other legitimate interests.

To exercise these rights, please contact us at support@bigboybusiness.co.uk

9. Cookies and Tracking

Our website may use cookies and tracking technologies to enhance your browsing experience and collect analytics data. You can control cookies through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

11. Complaints

If you have concerns about how we handle your data, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.